As the world’s largest LGBTQ media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 35 years, GLAAD has been a dynamic media force rewriting the script for LGBTQ acceptance. Our work tackles tough issues that shape the narrative and provoke dialogue that leads to cultural change.
The work of GLAAD is a campaign-style work environment that operates on a breaking news cycle; there is always a high level of energy and rapid activity for everyone in the organization; preparing for the next events/campaigns to accomplish our important media advocacy work, challenging anti-LGBTQ activism, and changing hearts and minds about our need for full equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.
GLAAD operates with support from foundations, corporations, and individuals from every corner of the United States. Our highly skilled team of more than 60 staff works out of our Headquarters in New York, Los Angeles, and remotely.
Reporting to the Executive Vice President, GLAAD Media Institute, the Vice President, GMI Business & Operations is responsible for the overall business management/operations of the GLAAD Media Institute. Working in partnership with the EVP, Vice President, GMI Business & Operations will help develop infrastructure, processes, strategies, and plans to appropriately support the EVP and the GMI practice, continue its growth and expand its brand identity, equity and reputation, and impact on media; increase the organization’s visibility.
The ideal candidate will be able to handle complex situations, relationships, and multiple responsibilities, simultaneously mixing long-term projects with the urgency of immediate demands on the organization and a precise focus on execution. The VP, GMI Business & Operations will be responsible for leading and owning all research, data, reporting, and analytics across all of GMI. They should take advantage of entertainment industry event opportunities to represent GLAAD and build new and impactful relationships, as well as deepen and enhance already existing relationships.
This role will work collaboratively across all GLAAD departments and be expected to work seamlessly with partners, advocates, activists, and media, managing our wealth of programming and partnerships for GMI.
Candidate Profile | Competencies | Personal Qualities
- Work closely with the Executive Vice President to lead and ensure sustainable and repeatable growth/impact when managing the overall functionality of business, operations, partnerships, programming, and strategy for GLAAD Media Institute.
- Author the advocacy strategy by delivering consistently high growth and expansions as well as increasing GMI partnership portfolio
- Cultivate and foster relationships with both internal and external parties to support research, insights, activities, and outcomes.
- Manage and develop new business, information, reports, operations systems, databases, and processes for the GLAAD Media Institute as it relates to increasing effectiveness and efficiencies, and eliminating loss of time and inefficient decision-making (including the installation/adoption of Salesforce and Nexonia).
- Own budget building for GLAAD Media Institute Team Departments, and others as needed
- Lead and drive all existing and new quantitative and qualitative programs, studies, and projects from the conceptualization stage to the final report presentation, including determining all research methodologies, processes, data measures, and metrics.
- Managing CRM generating reports that analyze partnerships while mining data to generate growth projections, develop strategic plans, as well as communicate to the team
- Assist in leading a highly complex team from the front and in leading an advocacy-centric enterprise where you know the key LGBTQ advocates, entertainment, media, and corporate partners, brands, agencies, and LGBTQ movement leaders and understand their needs in order to drive LGBTQ acceptance, inclusion, and representation to higher levels.
- Accountable for developing a strategic and operations plan of action that focuses on retention, sustainability, and growth
- Accountable for developing a pipeline and pathway for partner acquisition to support the overall Development teams (specifically the Strategic Partnership Team) efforts and delivery by managing and implementing a strong lead, prospect, and retention strategy
- Working with GMI, Leadership Team, and other relevant GLAAD teams on a growth analysis and plan
- Developing new opportunities and revisiting old ideas as it relates to LGBTQ advocacy, thinking differently, strategically, yet successfully to drive GLAAD’s and GMI’s success
- Oversee the direction and management of business/operations for the GLAAD Media Institute as they deliver training and education modules, consulting/ advisory services, and develop/release annual and new research pieces and insights. This position will also ensure the team delivers on brief, budget, and time to the highest quality/impact to benefit the LGBTQ community and our advocacy work.
- Coach, mentor, develop, motivate, and lead the team and other GLAAD teams with clear direction and focus on their roles and responsibilities, as well as the LGBTQ impact work at hand.
- Be an active member of the GMI Leadership Team by driving excellence for the organization and with our colleagues, consultants, partners, and vendors.
- Ensure all GLAAD Media Institute systems operate smoothly and align with GLAAD quality standards (solving and communicating any potential issues when they arise)
- Establish and achieve GMI advocacy KPIs and conduct analysis and assessments.
- Build processes that meet our GMI business objectives and ensure compliance.
- Monitor GMI strategic plans and financial data, all the while recommending solutions that will improve impact, efficiency, and fundraising profitability.
- Take into account the needs of external and internal stakeholders and incorporate them into GLAAD Media Institute’s strategic plans
- When time permits, represent and promote GLAAD at entertainment industry events, meetings, presentations, and other relevant opportunities.
- Maintain up-to-date knowledge of current, past, and forthcoming entertainment projects, including but not limited to film, television, gaming, sports, Broadway, music, and advocacy areas of interest to the LGBTQ community, providing internal counsel to shape GLAAD’s positioning and messaging on those projects.
- Complete other duties as assigned.
- BA College degree. Advanced MBA degree a plus
- Required: no less than 15 years of relevant experience
- Required: Superior organization, communications, analytical, and logistics skills. A proven concern for detail, organization, and timely follow-through.
- Ability to work independently, to work under supervision, and to work in a team and goal-oriented environment.
- Experience in LGBTQ advocacy, social justice, and nonprofit representation of other marginalized communities is a plus.
- Commitment to DEIA: A strong commitment to ensuring that DEIA strategies are incorporated into all partnership development and event planning work and that diverse communities are fully represented GLAAD’s work in these areas.
- Project Management: Exceptional project management skills, including managing P&Ls and projects with multiple and competing deadlines and the ability to work under pressure.
- Work Style: Very adaptable with equal ability to work independently, under supervision, and collaboratively in a team and goal-oriented environment. Willingness to pitch in and help with projects across departments
- Technology Proficiency: Strong technology skills, including proficiency with Google Drive, Microsoft Word, PowerPoint, Excel, Salesforce, and Nexonia. Experience with project management software, including Asana, a plus.
Physical Requirements & Working Conditions
- Mobility to work in a standard office setting and to use a computer and other standard office equipment.
- The position is based in New York or Los Angeles, and you must be willing to travel as necessary, work alternative work schedules, including nights/weekends, and work remotely as needed.
- GLAAD is currently operating remotely and is expected to transition to a hybrid work arrangement.
GLAAD Is An Equal Opportunity Employer
GLAAD is committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height and weight, or other personal characteristics as may be protected by applicable law.
Commitment to Diversity:
GLAAD was established with the premise that expanding diversity within the organization enhances the work experience and furthers the understanding of the entire mission that GLAAD is based upon. An atmosphere of civility and mutual respect towards difference is indispensable to the work process and enables the free interchange of ideas that is the basis of a successful organization. These differences may be cultural, ethnic, religious, intellectual, ideological, or political. Each of these qualities is integral to the identity we form as individuals, and all are essential to creating a vibrant workforce here at GLAAD composed of individuals with unique perspectives and backgrounds. GLAAD has committed itself to a workforce of inclusion, respect for difference, and fairness, and guarantees the same rights to all its employees to ensure the fullest degree of success within the organization.
GLAAD is also committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height and weight, or other personal characteristics as may be protected by applicable law. We especially encourage members of historically underrepresented communities to apply, including LGBTQ people, women, people of color, and people with disabilities.
GLAAD is aware that JazzHR’s EEO questions comply with the current approved question template provided by the EEOC. The EEOC has not issued final guidance for collecting responses from transgender and nonbinary people to an application for employment at this time. As soon as final guidance has been issued related to the collection of responses from trans and nonbinary people, we will work to update our technology in a way that adopts those best practices as quickly as possible. We’re aware that the current EEO questions on gender options are not inclusive of everyone. We welcome applicants of all gender identities.
Competitive salary commensurate with experience is $140,000-155,000. Benefits include 403(b) retirement plan participation; escalating vacation beginning with 19 days, PTO days and holidays; and organization-paid health benefits, including medical, dental, vision healthcare and dependent options; flex spending accounts, and life and long-term disability insurance.